FAQ
25
Can you consolidate goods with other suppliers?
Yes. We can assist with warehousing and container consolidation.
26
Do you provide HS codes and customs documents?
Yes. We provide HS code, COO (Certificate of Origin), MSDS, packing list, invoice, and certification documents.
27
Can you reinforce cartons for rough handling?
Yes. We can add:
Double-wall cartons
Corner protection
Palletization
Waterproof film
Drop-test-approved packaging
Double-wall cartons
Corner protection
Palletization
Waterproof film
Drop-test-approved packaging
28
Do you support Amazon FBA requirements?
Yes. We support FBA carton labels, inner box labels, pallet stamping, barcode printing, and packaging compliance.
29
Which ports do you ship from?
Mainly Shenzhen and Guangzhou ports.
30
What is your lead time for reorders?
Reorders usually take:
Existing models: 25–30 days
OEM customized: 30–35 days
ODM tooling order: 45–60 days
Existing models: 25–30 days
OEM customized: 30–35 days
ODM tooling order: 45–60 days
31
Can you arrange shipping on our behalf?
Yes. We can book shipping, work with your freight forwarder, or recommend reliable forwarders.
32
What shipping methods do you support?
We support sea freight, air freight, railway shipping, and express delivery (DHL/UPS/FedEx) for samples.
33
How do you handle warranty or after-sales claims?
We provide a 12-month warranty. For defective units, we offer replacements, spare parts, or credit notes depending on the situation.
34
Do you support third-party inspection?
Yes. We welcome SGS, TUV, BV, Intertek, or your own inspection team.
35
Do you provide inspection reports for each order?
Yes. We provide QC reports, packing lists, reliability test records, acoustic test reports, and photos for every shipment.
36
How do you ensure consistent sound quality across batches?
We conduct SPL curve testing, distortion testing, and frequency response comparison per batch to maintain acoustic consistency at ±1.5dB.
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Deluxe AV (Shenzhen Deluxe AV Electronics Co., Ltd.) stands as a professional manufacturer, focusing on portable speakers, party speakers, outdoor audio systems, lighting-integrated speakers, and custom OEM/ODM acoustic solutions.
Company Address: Building A, Tianxin Industrial Park Gushu, Bao'an District, Shenzhen, China
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